Can I exchange my products?
No, we do not offer product exchanges, the only option is to return unwanted products and place a new order.
You can return a product you don't like within 14 days of the date of receipt.
Remember: return shipping costs are your responsability.
HOW TO RETURN A PRODUCT:
1. Send us an email at firstname.lastname@example.org
- indicate the order number and the article you wish to return.
- wait for our approval.
Without approval we will not refund you.
2. Return the article
- use your own carrier and send the item to the address that we will provide.
Remember that returns will only be accepted if they comply with the following requirements:
- garments that have not been washed or used in any way.
- garments that are in the exact condition as when purchased, with the original label attached.
If a returned article does not comply with these requirements, we will not refund you.
*Don't forget to put inside the package a copy of your order or write something which can help us identify it.